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FAQ

DO THE PRODUCTS YOU USE CONTAIN ANY HARMFUL DYES?

No. Our experts use only the best materials and paint when caring for your footwear. These products have been tested against numerous fabrics and are absolutely safe for use.

 

WHAT SHOULD YOU BRING WHEN YOU COME?

We ask that you bring only your shoes. All other materials, such as dust bags and extra laces, should not be brought so as to avoid misplacing them.

 

HOW DOES IT WORK?

Sole is Toronto's first drop off footwear cleaning service.

It's as simple as visiting one of our stores and selecting one or more of the services that we provide. You will then be given a date, whereupon your item(s) will be made ready for pickup.

All available services can be found here.

If you are unable to pick up your item(s), we provide a shipping option as well. 

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We only accept the following Payment Methods in-store:

  • Cash

  • Debit

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • Apple Pay 

  • Wechat Pay
  • Alipay

 

WHAT ARE YOUR HOURS OF OPERATION?

Monday to Sunday 12:00pm - 7:00pm EST

 

WILL MY PERSONAL DETAILS BE SAFE?

All personal data is kept private and confidential due to our multi-layered security software. It will only be given out with your consent or if legally permitted.

 

WILL MY ITEMS BE SAFE? 

Our facility is completely secure and you should have no concerns about the safety of your items. All items and their details are logged in our system to ensure that they are properly serviced and returned to you, the owner, in a timely manner.

SHOPPING CART

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Vendor Rose red 48pcs
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Vendor Rose red 48pcs
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Vendor Rose red 48pcs
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