Yes, we offer free shipping on orders over $99 shipping within Ontario & Quebec. Rest of Canada $119.

Our system automatically sends you an e-mail containing the tracking information as soon as your order is being prepared for shipment. Check your tracking link often for updates on the location of your package as well as the estimated delivery date.

If you have your Order # & e-mail address, feel free to to e-mail us to inquire about the status of your order: online@soleclean.ca

SOLE ships across Canada & the United States. To put your mind at ease, all packages are provided a tracking number.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival date of your order.

Please note that tracking information will only be updated online one (1-2) business day after your order has been shipped.

DUTIES AND TAXES

Canada

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

USA and International

Sole is not responsible for any duties or taxes.

It depends on where you are. Orders processed here will take approx 3-7 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Note we do have Express shipping options for faster delivery.

We use Canada Post & Purolator for all our shipping needs.

Usually when something like this happens it entirely has to do with the use of an incorrect Billing Address. The Billing Address has to be the Billing Address associated with the card. If you put an incorrect Billing Address, as a fraud protection, it will say pending or processing on your account. We personally do not have your funds as this is a bank measure to stop fraudulent orders. It will go back in a few days. If not contact your bank about the discrepancy.

Please email online@soleclean.ca with your order number and we'll be happy to process youe return.

If you find that there was an error with your order, please e-mail us immediately regarding the issue.

We can be reached at: info@soleclean.ca or 416.979.1178

Yes, please contact us right away and we will try to contact you to add to your order before it gets shipped out.

Once orders are shipped out we cannot add to it, you will need to make a new order.

We accept returns on most unopened/unused items within 5 days of delivery. We are unable to accept the following items for a return: Clothing.

Please DO NOT return items without a return conformation. Return postage is to be paid by the purchaser. 

For all other questions or concerns, please contact us at: online@soleclean.ca

Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.

STEP 1

When cleaning suede, Begin by using a soft bristle brush to gently brush away any dirt or debris.

STEP 2

Depress the pump handle to apply your cleaner directly onto the suede. Apply enough product until almost the entire surface is covered.

STEP 3

Use soft bristle brush to work the shoe cleaner in circular motions using a minimum amount of force. Work quickly to prevent the product from dissipitating.

STEP 4

Wipe off the excess product using the provided microfiber towel. Continue to dry the rest of the suede as much as possible. Leave to dry for at least 24 hours.

STEP 5

After the suede has completely dried for at least 24 hours, the nap of the suede may be laying down and or feel slightly stiff. Using the same brush, brush the suede in a back and forth motion to loosen and raise the nap. If the nap of the suede is very long and stiff, you may receive better results loosening the nap using a Nubuck & Suede Set.

STEP 1

Ensure the leather surface is clean and dry to the touch.

STEP 2

Apply a small amount of Angelus Leather Preparer & Deglazer onto a rag, sponge, applicator pads, cotton balls, or Q-tips.

STEP 3

Wipe down the desired area and allow the product to completely dry. This will remove the factory paint/finish, leaving a clean surface that Angelus Paint will best adhere to. View our tutorial video HERE.

Although Leather Preparer and Acetone can both be used for the same purpose, Acetone has much stronger chemicals which can harm or burn leather due. Leather Preparer is a safer alternative which will not harm leather when applying.

When working on suede or nubuck, leather preparer is not needed nor recommended. Simply ensure the surface is clean, dry, and free from debris.

Leather dyes have a lot of pigment and are really strong. Suede Dyes are lighter in pigment and use a slightly different formula to keep the suede soft. If you use Leather dye on Suede it will make the nap of the leather harder.

This is a matter of preference but we like with a paint brush or airbrush. The paintbrush will be ruined after application though.

The same way you prevent it from bleeding. You would brush it to get excess pigment off then seal with Angelus Shoe Polish or Water & Stain Repellent.

Acrylic Finisher is a clear top coat that can help protect the paint from minor scuffs and scratches. Using Acrylic Finisher is also a great way to add a nice sheen to your project. We carry 4 different Acrylic Finisher's which all offer a different amount of shine.

Shop Acrylic Finishers Here.

All the Acrylic Finishers contain a different shine to them. Matte contains the least amount of shine while the High Gloss contains the most. Order of shine is as follows - Matte, Satin, Regular then High Gloss.

Yes, all of our paints are formulated to be mixed very easily. This gives you full control to create thousands of color varieties on your own.

Recommended items include: Mixing Jars & Eye Droppers.